Product Safety and Compliance

At Roofwindowblinds.ie, your safety is our top priority. We offer a wide range of products, including original VELUX and Altaterra products, that meet the highest safety standards and comply with all relevant regulations. Our commitment is reflected in our strict adherence to the European Union’s General Product Safety Regulation (GPSR).

Understanding the General Product Safety Regulation (GPSR)

The GPSR is a comprehensive framework designed to ensure that all products on the EU market are safe for consumers. It requires businesses to:

• Ensure Product Safety: All products must be safe under normal or reasonably foreseeable conditions of use.
• Provide Adequate Information: Consumers must have the necessary information to assess risks associated with a product.
• Implement Traceability Measures: Products should have batch or serial numbers for effective tracking.
• Facilitate Recalls: Efficient systems must be in place to withdraw unsafe products from the market.

For more detailed information, consult the full guidance on the European Commission’s website: General Product Safety Regulation

How We Comply with EU Safety Regulations

• Rigorous safety assessments by our suppliers: Our suppliers and manufacturing partners conduct thorough safety evaluations of VELUX and Altaterra products to ensure compliance with all relevant EU standards.
• Quality assurance processes: Our suppliers and production partners maintain high-quality standards.
• Transparent information: We provide detailed product information, including safety instructions and warnings, to help you make informed decisions.
• Batch and serial number traceability: Every product has a batch or serial number, enabling efficient product management.

Batch and Serial Number Traceability

To enhance safety and quality control:

• Identification: Each product features a batch or serial number on the product or its packaging.
• Traceability: These numbers allow us to trace product history and manage inventory effectively.
• Recall efficiency: In the unlikely event of a recall, this identification helps us quickly inform affected customers.

Identifying Your Product’s Batch or Serial Number

To locate your product’s batch or serial number:

• On the product: Check the bottom or back for a sticker or engraving.
• On the packaging: Look for a label near the barcode.

Accessing Safety Information

We believe in providing our customers with comprehensive safety resources:

• Product Installation Guides: Step-by-step instructions to safely install and use your products.
• Safety Documents: Access user manuals, safety warnings, and product certifications.
• Product Recalls and Safety Updates: Stay informed about important safety information or product recalls.

Current Status: There are currently no product recalls or safety notices.

Installation Guides

Find installation guides here.

Postal and Electronic Addresses

For VELUX product compliance enquiries:
VELUX Company Ltd.
205b Block B, The Crescent Building,
Northwood Cres, Santry Demesne,
Dublin 9, D09 C6X8, Ireland
velux.ie

For Altaterra product compliance enquiries:
ALTATERRA KFT.
Fertőszentmiklós,
Petőfi Sándor u. 36/B,
9444 Hungary
www.altaterra.eu