We, Altaterra Kft., respects and protects your privacy. In the following, you can read about how we handle your personal data.
Altaterra Ktf. is responsible for collecting, storing and processing your data. Some information we ask you for directly, other information is collected automatically.
1. What personal data do we collect and why
The personal data you provide to us and data collected by our digital platforms will be used to enhance our consumer insight and drive relevant communication and offers across all touch points you may have with Altaterra Ktf.
Altaterra Ktf. collects personal data to provide our products and information to dealers, distributors, contractors, customers, business partners and to comply with relevant laws. If an individual chooses not to provide certain personal data to the us, we may not be able to do business with that person or that person’s organisation, or provide that person with the requested products and/or information.
The following are the main categories of data collected by the Altaterra Ktf. and the main purposes of collecting the data:
1.1 As part of general VELUX business operations
We collect personal data about individuals, employees, suppliers (including third-party service providers), contractors, related companies, agents and corporate customers. The data may include an individual’s name, contact details and other information necessary for employment purposes or for conducting business with you or your organisation.
1.2 To assist with queries
You may choose to provide us with personal data including your name, e-mail address or other contact details when you contact us by telephone, e-mail, post or using our digital platforms. This data enables us to respond to requests for information on such matters as our products, to arrange a measure and quote for installation of the products, or to arrange for a product to be serviced. The information may be disclosed to relevant independent installers or dealers in order for us to assist customers with their inquiry or arrange for services such as a service call or a quote.
1.3 Customers and prospective customers
We may collect personal data of customers and prospective customers, including name, contact details, payment and credit card details, credit information and other information necessary for us to conduct business with the person or organisation. We may disclose the information to dealers or independent installers to process a customer’s order, including arranging delivery of products to the customer or assisting with enquiries.
1.4 Marketing communications
With your permission, we may use personal data to inform you of our business operations, products and services. If you do not want us to use your personal data in this way, or you do not wish to be sent any further information, you can unsubscribe from our newsletter anytime. You can find an unsubscribe link at the bottom of our various communication channels, or you can contact us by e-mail or ordinary post to unsubscribe.
1.5 Visitor and customer surveys
We may collect personal data from visitors to our websites or customers as part of surveys regarding our services and products. This information will not be used for marketing communications without your permission.
1.6 To comply with the law
We may collect personal data as required or permitted by the law.
Personal as well as non-personal data collected by us is considered confidential and will not be sold or leased to third parties.
2. How the we collect your information
We collect the information you provide us with when you request products, services or information from us, register with us, participate in public forums or other activities on our websites and applications, respond to customer surveys, or otherwise interact with us.
We collect information through various technologies such as cookies. That includes visits to our sites and applications or use of our applications on third-party sites or platforms. Cookies are small files that store information on a person’s computer, mobile phone or other device. They enable the entity that put the cookie on the person’s device to recognise that person across websites, devices and/or browsing sessions. Cookies serve many useful purposes. For example, they help us and third parties understand which part of our website is the most popular because they help us see which pages and features visitors are accessing and how much time they spend on the pages.
2.2 Google Analytics
2.3 Customer Gauge
Altaterra, in cooperation with Customer Gauge send you a survey about your experience with our company / webshop 10 days after the invoice date of your order. Should you not respond to this survey, we will send you a reminder in 14 days. You also have the possibility to unsubscribe from these surveys. The surveys are used to receive valuable feedback from our customers and helps us further improve our services.
2.4 Call Centre
We process recordings of your conversations with our call center subject to your consent (consent when contacting or revocation during the conversation). The legal basis for our processing is Article 6(1)(a) of the GDPR.
2.5 TeamViewer Engage
This website uses TeamViewer Engage, a technology from TeamViewer Germany GmbH, to offer you the option of co-browsing as part of customer service.
Co-browsing means that an employee from Roof Window Blinds can view the Roof Window Blinds website currently displayed on your screen together with you. For example, you can be directed to a specific webpage or assisted to build an offer together. Co-browsing involves the continuous transmission and processing of the following information: mouse movements, scrolling behavior, clicks, form inputs (sensitive inputs are excluded from transmission by default), position on the website, visited subpages, time on the page, browser, operating system, type of device, screen resolution, anonymized IP address, location of access (city/nation). A connection can only be established if you actively click the co-browsing button in the website footer and provide the alphanumeric code displayed to the employee at Roof Window Blinds over the phone. Another option is to establish the connection through an existing chat. In this case, you will receive a link, and the connection is established only when you click this link. The processing is based on your consent and thus based on Art. 6(1)(a) of the General Data Protection Regulation (GDPR). You can revoke your consent for co-browsing and the processing of the relevant data at any time with future effect.
During co-browsing, Roof Window Blinds can only see the browser page that you currently have open. Confidential data, such as credit card information in input fields, is not visible to Roof Window Blinds. Your data is not typically stored. In exceptional cases, the Roof Window Blinds employee may take screenshots. This only happens if taking a screenshot is necessary to process your request. The corresponding data processing is based on Art. 6(1)(f) of the GDPR.
To enable co-browsing, TeamViewer Engage uses session storage and cookies in your browser, which are stored only for the duration of the session. These cookies are deleted from the server within 24 hours after the online consultation ends.
3. Links to other websites
4. Sharing your data with other companies
We will not share your personal data except in a few situations, including:
• When companies perform services on our behalf, for instance package delivery. These companies are prohibited from using your personal data for purposes other than those requested by us or required by law.
• When we share personal data with third parties to ensure the safety and security of our customers, to protect our rights and property to comply with legal processes or in other cases if we believe in good faith that disclosure is required by law.
• When you allow us to share your personal data with another company, such as:
o Deciding to share your personal data with carefully selected companies so they can send you offers and promotions about their products and services.
o Directing us to share your personal data with third-party sites or platforms, such as social networking sites.
5. Your Controls and choices
We provide you with the ability to exercise certain controls and choices regarding our processing, use and sharing of your data. In accordance with local law, your controls and choices may include:
• You may change your choices in terms of subscriptions and newsletters
• You may choose whether to receive marketing communications from us about products and services that we think may be of interest to you
• You may choose whether we share your personal data with other companies so they can send you marketing communications about their products and services
• You may choose whether to receive targeted advertising from many ad networks, data exchanges, marketing analytics and other service providers
• You may request access to the personal data we hold about you, to correct inaccurate or incomplete data and in certain circumstances you can ask for the data we hold about you to be erased from our records (the rights as a person).
You may exercise your controls and choices, or request access to your personal data, by contacting Customers Services or following instructions provided in communications sent to you. Please be aware that if you do not allow us to collect personal data from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have any questions regarding the specific personal data about you that we process or retain, please contact Customers Services.
6. Data security, integrity and retention
7. Data transfers, storage and global processing
9. Comments and questions
Data Protection Commissioner
Lo-Call: 1890 25 22 31
Tel: +353 57 868 4800
Fax +353 57 868 4757
10. Contact details
This website is owned and operated by Altaterra kft., registration number 08-09-013626 with the registered office at Malom Köz. 1, 9431 Fertőd, Hungary.
You can contact us by writing to the business address given above, by email to email@example.com or by telephone on 015136922.