Shipping and Delivery

The below information refers to orders delivered to Ireland.

How do we ship?

We use TNT/FedEx for our delivery services. To ensure successful delivery, it is essential that you provide the name of the consignee when you type in the shipping address, even in cases when the order is placed on behalf of a company. It is also important to give a mobile number so the courier can send you delivery notifications. You will receive a text message to the phone number provided in the order on the day of delivery advising that the parcel will be delivered that day, including an option to reschedule to an alternative day.

Every product we make is carefully hand checked for quality before being shipped.

Delivery time

Normally, your order will arrive within 5-7 working days depending on the destination. Working days include Monday–Friday, excluding holidays.

A few of our products are not in stock and demand more time to be delivered. When you add products to your shopping basket, you will see the estimated delivery time.

Delivery costs

We charge €6 including VAT per order. We have a flat delivery fee, meaning the fee is the same no matter how many products you order.

Track your order

When we ship your product(s), we will send you an e-mail. The e-mail contains a tracking number enabling you to follow your shipment all the way to your door on the carrier's website.

If you are not at home when the products arrive?

If you are not at home when the carrier attempts delivery, they will usually leave a note and try to deliver a second time. If they are still unable to deliver on the second attempt, they will leave another note with an address to the nearest TNT/FedEx depot where you can collect your order. You will have one week to do so, after which the order is returned to us and a full refund will be initiated to your credit card.

If your parcel seems damaged

We kindly ask you to check the packaging of the goods when your parcel is being delivered by the courier. Should there be any visible damage on the parcel that would suggest damaged goods inside, please do not accept the delivery. In this case, make a note on the delivery papers acknowledging the damage and call our customer service for assistance immediately. If the damage is not noted on the delivery report, we cannot accept your subsequent claim for damages during transit.